这件事上时间是唯一不可逆的变量。门上的告示会被撕、招牌会被拆、小程序会下线、微信群会被解散、工商信息会变更——而多数人这几天只在群里骂，骂不产生证据。
填上你发现关店的日期，代码算出你处在哪个时间档（24 小时内／72 小时内／一周内／更久），并给出这一档最该做的事。同时按七类比对你手上已有的证据，把还缺的那几类直接列出来，每一类附上现在该怎么补。
最急的三件永远是同一组：去现场拍照（大门、招牌、门上告示，带时间水印，一周后就没了）、导出所有电子记录（小程序余额与消费明细、群聊、与销售的承诺——这类系统关店后常常几天内下线）、找到经营主体的全称（在合同、发票或收款方名称上，不是招牌名——没有这个名字，其他材料再全也用不上）。
然后是并行启动而不是一条一条等：市场监管、支付渠道、商场物业、品牌总部（如果是加盟）、集体反映。每条渠道逻辑不同，同时跑不冲突。具体入口与规则各地不同，这里不给电话和链接——它们会变，而用错渠道会浪费最宝贵的那几天。
还有一条必须说：如果关店前集中促销大额充值、或明知无法履约仍收款，这已经超出消费纠纷的范围，应当同时报案，并保存所有促销宣传的证据。
$2 解锁按时间档的逐小时清单、集体统计表模板与投诉材料、以及各渠道的材料对照表。
In this situation time is the only irreversible variable. The notice on the door gets torn down, the sign comes off, the mini-app goes offline, the group chat gets dissolved, the company record gets amended — and most people spend those days venting in a group chat, which produces no evidence.
Enter the date you found out and the code places you in a window (first 24 hours, first 72, first week, later) and gives you what that window is for. It also checks what you already have against seven evidence types and lists what's missing, with how to obtain each now.
The three urgent ones are always the same: photograph the premises (door, sign, any notice, with a timestamp — gone within a week), export every digital record (balance and usage in the mini-app, group chats, promises from the salesperson — these systems often go offline within days), and find the legal entity's full name (on the contract, the invoice or the payee field — not the name on the sign; without it, no amount of other evidence is usable).
Then run the channels in parallel rather than sequentially: market regulator, payment platform, the mall or landlord, the franchisor if it's a franchise, and a collective filing. Each works differently and none blocks another. Specific entry points and rules differ by locality, so no phone numbers or links are given here — they change, and a wrong channel costs the days that matter most.
One more: if there was a push to sell large top-ups shortly before closing, or money was taken while performance was already impossible, this goes beyond a consumer dispute — report it to the police as well and preserve every piece of the promotional material.
$2 unlocks the hour-by-hour checklist for your window, a collective tally template and complaint materials, and a document matrix per channel.
按你所在时间档的逐项清单（先做什么、什么可以后做）、集体统计表模板（人数是这件事里少数还能增长的变量）、各渠道的投诉材料对照表、以及经营主体信息怎么查、查到之后怎么用。A checklist for your specific window, a collective tally template (headcount is one of the few variables you can still grow), a document matrix for each channel, and how to find the legal entity's details and use them.
本工具不提供法律意见，也不能追回任何款项。 时间档与证据清单是本工具的通用整理，不代表任何机关的受理标准。各地的投诉渠道、受理规则、时限与救济途径不同，本工具刻意不提供具体电话、链接或期限——请以当地市场监管部门、消费者协会的官方渠道说明为准。经营主体是否已注销、是否进入破产程序、是否涉嫌犯罪，直接决定处理路径，这些需要专业判断：金额较大、主体已注销或存在明显欺诈迹象时，请咨询律师并向公安机关报案。请勿在维权过程中采取围堵、扣押财物等可能使自己承担责任的行为。你填写的内容不入库。
This is not legal advice and recovers nothing on your behalf. The time windows and evidence list are this tool's general organisation, not any authority's intake standard. Complaint channels, intake rules, time limits and remedies differ by locality, and no phone numbers, links or deadlines are given here, deliberately — rely on your local market regulator or consumer association. Whether the entity has been deregistered, entered insolvency, or committed an offence determines the entire route and requires professional judgement: for significant amounts, a deregistered entity, or clear signs of fraud, consult a lawyer and report to the police. Do not blockade premises or seize property — such actions can create liability for you. Nothing you enter is stored.